FAQ

Q: What is the shipping cost?

A: Shipping cost is €6.95.

Q: When will I receive the return shipping label I purchased?

A: Return shipping labels are issued Monday-Friday between 8 and at 5:30 p.m. It can take up to 24 hours from when you have ordered your return shipping label until you receive it. If you order your return shipping label during the weekend, you will not receive it until Monday.

Remember to check your spam folder. If you have not received your shipping label within 24 hours on weekdays, contact us here and we will arrange for the return shipping label to be resent.

Q: Do you only ship with GLS?

A: Yes, we only ship by GLS.

Q: Is it worth repairing my appliance?

A: Ja, som oftest kan det betale sig at reparere. Du kan følge en tommelfingerregel, der hedder, at reparationens pris ikke bør overstige hvidevarens nypris divideret med hvidevarens alder.

Q: Does the part I have found fit my appliance?

A: If your appliance's model and manufacturer number appear on the part you are looking at, then you can be sure that the part fits your appliance.

Q: How do I find the model and manufacturer number of my appliance?

A: The model and manufacturer number appear on the appliance's nameplate. A nameplate is required by law, and therefore you can be sure that your appliance has this plate. You can get help finding the nameplate via the guide Finding your model number

Q: Can you repair my appliances for me?

A: No, unfortunately we do not carry out repairs. If you need help to carry out the repair, we recommend that you take a look at our video guides, which show how to carry out the various repairs.

Q: Can you get spare parts other than the ones you have on the site?

A: Yes, we can provide most spare parts. Ja, vi kan skaffe de fleste reservedele. Contact us here if you cannot find the part you need.

Q: Can I collect my order?

A: No, unfortunately, it's not possible to collect orders personally.

Q: I have not received an order confirmation - what should I do?

A: If you have not received an order confirmation, you should contact us. However, remember to check your spam filter first. Missing order confirmation is either due to an incorrect e-mail address or the payment has failed. Contact us here and state the name, address and email address you used when ordering.

Q: I forgot to pick up my parcel at the parcel pickup point - what now?

A: The parcel will be returned to us and we will contact you as soon as we receive it to rearrange delivery.

Q: When will I receive my invoice?

A: You will be sent an invoice per email when we have dispatched your order from our warehouse. You should save your invoice as it is your proof of a purchase in the unlikely event that there is an error with your purchase or if you wish to cancel your order.

Q: Where can I track my order?

A: You can track your order with GLS via this link. Use the Track and trace number that appears on the delivery note that you will receive as soon as we have dispatched your order.

Q: How do I return an item?

A:You can purchase return shipping for returns here.
If you wish to return your order, the item must be returned in essentially the same condition and quantity as it was received. You must ensure that the item is packaged properly and you must pay the shipping costs yourself when returning. The item must be sent to Nettoparts.de, c/o logistik Service Nord, Langberger Weg 14, D-24941 Flensburg. Please enclose a copy of the delivery note or invoice.

If the item has been paid by bank transfer, we ask you to enclose bank information to which the amount of the item can be returned.

Cancellations must be made within 14 days of receival.

Q: When will you withdraw the money from my account?

A: We withdraw the money from your account when your order has been shipped.

Q: Can I cancel my order?

A: Yes, if your order has not been shipped from our warehouse, you can cancel your order. However, it is important that you contact us as soon as possible if you wish to make changes to or cancel your order, as the orders are packed and shipped continuously.

Contact us here for cancellation or changes.