1E
Cause:
Level sensor error.
Solution:
Replace the level sensor.
1LC
Cause:
Level sensor error.
Solution:
Replace the level sensor.
3E
Cause:
Motor error.
Solution:
Replace the motor.
4C
Cause:
Water supply error.
Solution:
Replace the level sensor.
4E
Cause:
Water supply error.
Solution:
Replace the level sensor.
4ED
Cause:
Temperature error.
Solution:
Replace the NTC sensor.
5E
Cause:
Cannot drain water.
Solution:
Replace the drain pump.
6E
Cause:
Heating element error.
Solution:
Replace the heating element.
8E
Cause:
Overcurrent error
Solution:
Unplug the cord from the outlet and plug it back in after 30 seconds. If this does not solve the problem, it is possible that the error it is due to a motor fault. Check the motor and carbon brushes.
11E
Cause:
Water level error.
Solution:
The error code is usually due to the drain hose hanging too low. Make sure the drain hose is connected above drain height and that it makes an upward arc. You can buy a hose mounting bracket here.
12E
Cause:
Power button error.
Solution:
The error code is due to a detection of the power button being held down for more than 13 seconds. Release the power button. If that doesn't fix the problem, replace the power button. You can find a new power button here.
13E
Cause:
Communication error.
Solution:
The error code is usually due to a lack of connection between the main control module and other control modules. Check for loose connections.
14E
Cause:
Function selector error.
Solution:
The error code is due to a detection of one of the buttons (not the power button) being held down for more than 13 seconds. Loosen the buttons. If that does not solve the problem, then replace the button that is stuck. You can find a new button here.
3E1
Cause:
Motor overload.
Solution:
The error code is most often caused by too much laundry in the machine, but can also be caused by a faulty control module.
4E1
Cause:
Temperature error.
Solution:
Replace the NTC sensor.
9E1
Cause:
Power error.
Solution:
Check the power cord and voltage.
3E2
Cause:
Motor error.
Solution:
Replace the PCB.
9E2
Cause:
Power error.
Solution:
Check the power cord and voltage.
3E3
Cause:
Electronics error.
Solution:
An electronics error can be due to a faulty control module, but can also be due to defects in other electronics. To find out more about the problem, we recommend that you search for symptoms via our troubleshooting guide instead.
3E4
Cause:
Electronics error.
Solution:
An electronics error can be due to a faulty control module, but can also be due to defects in other electronics. To find out more about the problem, we recommend that you search for symptoms via our troubleshooting guide instead.
AE
Cause:
Communication error.
Solution:
The error code is usually due to a lack of connection between the main control module and other control modules. Check for loose connections.
BE1
Cause:
Power button error.
Solution:
The error code is due to a detection of the power button being held down for more than 13 seconds. Release the power button. If that doesn't fix the problem, replace the power button. You can find a new power button here.
BE2
Cause:
Function selector error.
Solution:
The error code is due to a detection of one of the buttons (not the power button) being held down for more than 13 seconds. Loosen the buttons. If that does not solve the problem, then replace the button that is stuck. You can find a new button here.
BE
Cause:
TRIAC-error.
Solution:
Unplug the cord from the outlet and plug it back in after 30 seconds. If this does not solve the problem, the error is probably caused by a faulty PCB module. Replace the PCB module. You can find a new PCB module here.
CE
Cause:
Water temperature error.
Solution:
The error code is due to the water temperature being too high. The error usually indicates that the supply hose is connected to the hot water tap. Connect the hose to the cold water tap instead.
DC
Cause:
Door is open.
Solution:
Replace the door lock.
DE1
Cause:
Door is open.
Solution:
Replace the door lock.
DE2
Cause:
On/off button error.
Solution:
The error code is usually caused by the button overheating due to repeated pushing.
DE
Cause:
Door is open.
Solution:
Replace the door lock.
E1
Cause:
Water supply error.
Solution:
If the washing machine does not take in water at all, the fault code is probably due to a faulty solenoid valve. You can find a new solenoid valve here. If the washing machine takes in water, the error is probably due to the level control, which detects the water level, being faulty and needs to be replaced. Be aware that on older washing machines the level control is analogue, in which case you can just replace it. However, on newer washing machines the level control is part of the print/control and in this case you will therefore need to replace this. Contact us if you are in doubt - remember to provide as much information as possible from the washing machine's rating plate.
E2
Cause:
Cannot drain water.
Solution:
Replace the drain pump.
E3
Cause:
Too much detergent.
Solution:
The error code usually occurs if foam is formed due to too much detergent. In this case, the foam will be able to come out through the soap compartment. Use less soap when washing.
E4
Cause:
Imbalance detected.
Solution:
Replace the door lock.
E5
Cause:
Heating error.
Solution:
Replace the heating element.
E7
Cause:
Level sensor error.
Solution:
Replace the level sensor.
E8
Cause:
Water temperature error.
Solution:
The error code is due to the water temperature being too high. The error usually indicates that the supply hose is connected to the hot water tap. Connect the hose to the cold water tap instead.
E9
Cause:
Water level error.
Solution:
The error code is usually due to the drain hose hanging too low. Make sure the drain hose is connected above drain height and that it makes an upward arc. You can buy a hose mounting bracket here.
EA
Cause:
Motor error.
Solution:
The error code can be caused by several different defects. We recommend you search for symptoms via our troubleshooting pages.
EB
Cause:
Motor error.
Solution:
The error code can be caused by several different defects. We recommend you search for symptoms via our troubleshooting pages.
EC
Cause:
Thermostat or temperature sensor error.
Solution:
Replace the thermostat.
ED
Cause:
Door is open.
Solution:
Replace the door lock.
H1
Cause:
Thermostat or temperature sensor error.
Solution:
Replace the thermostat.
HE1
Cause:
Heating error.
Solution:
Replace the heating element.
HE
Cause:
Water temperature error.
Solution:
The error code is due to the water temperature being too high. The error usually indicates that the supply hose is connected to the hot water tap. Connect the hose to the cold water tap instead.
LE1
Cause:
Water level error.
Solution:
Replace the drain pump.
LE
Cause:
Water level error.
Solution:
The error code is usually due to the drain hose hanging too low. Make sure the drain hose is connected above drain height and that it makes an upward arc. You can buy a hose mounting bracket here.
OE
Cause:
Too much detergent.
Solution:
The error code usually occurs if foam is formed due to too much detergent. In this case, the foam will be able to come out through the soap compartment. Use less soap when washing.
OF
Cause:
Overfill error.
Solution:
The error code usually occurs when there is too much water in the washing machine. Too much water in the washing machine can happen due to a faulty solenoid valve or aquastop. You can find a new solenoid valve here and a new aquastop here. If your washing machine is not overfilling with water, it is more likely that the level control, which detects the water level, is faulty. You can find a new level control here.
PH1
Cause:
Power error.
Solution:
Check the power cord and voltage.
PLO
Cause:
Power error.
Solution:
Check the power cord and voltage.
SUD
Cause:
Excess foam detected
Solution:
Clean the pump filter. If this does not solve the problem, you can try running the 'Eco drum clean' program or a wash at 90°C without detergent. If the error code continues to appear after this, it is possible that it is due to a defective drain pump. You can find a new drain pump for your washing machine here.
T1
Cause:
The machine is in test mode
Solution:
Unplug the cord from the outlet and plug it back in after 30 seconds.
T2
Cause:
The machine is in test mode
Solution:
Unplug the cord from the outlet and plug it back in after 30 seconds.
TE1
Cause:
Thermostat or temperature sensor error.
Solution:
Replace the thermostat.
TE
Cause:
Thermostat or temperature sensor error.
Solution:
Replace the thermostat.
TST
Cause:
The machine is in test mode
Solution:
Unplug the cord from the outlet and plug it back in after 30 seconds.
UC
Cause:
Power error.
Solution:
Check the power cord and voltage. Unplug the cord from the outlet and plug it back in after 5 minutes.
UE
Cause:
Imbalance detected.
Solution:
Replace the door lock.
